One question, one human who finishes it.
Support is not a separate helpdesk with its own queue. It is how we already work across Control, Build and Compliance: you talk to the specialist yourself, during business hours via WhatsApp.
During business hours: a human
You message directly with a specialist from our team. Whoever picks up your question is also the one who finishes it. No call centre, no transfers.
Outside business hours: AI as a channel, not a fifth service
Outside office hours our AI assistant picks up your question right away: it recognises the urgency and prepares what the team can act on first thing the next working day. If in doubt, or if it's urgent, it hands off to a human. AI output is a draft until a named specialist confirms it, never an automatic conclusion towards you.
One consistent point of contact
You do not rebuild your context with a random agent every conversation. For recurring questions you know the specialist, and that specialist knows your situation.
What this is and is not
Support is a channel, not a separate product with its own price or response-time guarantee. It is how you reach a human at every Munitor service. For a concrete question about price or turnaround, talk to a specialist: it depends on what you already have with us.
- No published SLA or response-time guarantee: ask about it in an introduction.
- Not a fifth service next to Control, Build and Compliance: Support is how you reach those three.
- Not a chatbot that draws conclusions on its own: outside business hours the AI assistant triages, a human decides and confirms.
Frequently asked questions
Do I actually talk to a human?
During business hours, always. You message a specialist from our team, not a script. Outside business hours an AI assistant picks up your question and prepares it for the team the next working day.
What does Support cost?
Support is not a separate product with its own price: it is how you reach Control, Build and Compliance. Ask in an introduction what fits your situation.
How fast do I get an answer?
We agree that per situation; we deliberately do not publish a general response time here. Get in touch and we will be honest about it.
What exactly does the AI assistant do outside business hours?
It recognises what your question is about and prepares it for the team. For urgent matters it hands off to a human. It does not draw independent conclusions on Munitor's behalf. A named human always does that, the next working day.
Have a question right now?
Talk to a specialist, or book a no-obligation introduction.